Shipping & Warranty

Shipping Information
Free Shipping On All Orders of $25 Or More!
(U.S. only)



Discreet Shipping
All packages are shipped in a plain shipping envelope or container. We only put our return shipping address on the label... no company name or adult content identification is on your package.

Prompt Service
All titles listed are in stock for immediate delivery. However, because we stock unique titles and also sell items daily, if you order an item which is out of stock we will notify you promptly. We only bill you for the items which are actually shipped. 

Orders received Monday through Friday by 2:00 pm (E.S.T.) will be shipped that day. Orders received after that time will be shipped the following business day. Orders received on Saturday / Sunday will be shipped the following Monday except for Holidays.

ALL ORDERS ARE SHIPPED WITH
A DELIVERY CONFIRMATION RECEIPT

After the order is shipped you will be emailed a confirmation of your order showing date of shipment.

Shipping and Handling Fees (United States Only)
Shipping and Handling charges are determined by price:

Orders $ 10 or less: $ 3.50
Orders $ 10.01 to $ 24:99: $ 5.50
Orders $ 25.00 or more: FREE



International Orders
Upon receipt of an order from outside the United States, we will submit a PayPal invoice for the additional postage fees due.

Warranty and Refund Policy

Warranty
1. All DVD/VHS videos listed as NEW are new videos shrink-wrapped from the manufacturer.
2. All videos are fully guaranteed as to both picture and/or sound quality.


Returns and Refunds

1. Returns are allowed only because of either poor picture and/or sound quality of the video/DVD purchased. We suggest that at first if you are experiencing some picture problems on a DVD that you take a Windex type of product - spray it on the readable side of the DVD and wipe gently in circular motion with a tissue or paper towel. This often cleans up residue on the DVD that may cause visual problems. If not, please return.

2. Returns of NEW videos will be replaced with the identical title unless the title is not readily available for shipment. A credit voucher will be issued.


3. All returns must be made within 15 days of receipt of shipment.

4. Original package is required.

5. We require the customer to ship back to us FIRST CLASS MAIL DELIVERY CONFIRMATION RECEIPT - this method is quicker and allows a way to track the package.

6. Packages are to be returned to:

Cinema Concepts Video
P.O. Box 206836
New Haven, CT  06520-6836

 

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Copyright © 2007 - 2017
Cinema Concepts Video
New Haven, CT 06511 - (860) 716-7728